Shipping policy

At I5 Studio, each order is carefully prepared and packaged to ensure your pieces arrive beautifully and safely.

Order Processing

In-stock orders are typically processed within 2–4 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please note that custom, personalized, made-to-order, preorder, and limited-edition pieces may require additional processing time. Any additional lead time will be indicated on the product page or communicated to you after your order is placed.

Shipping Rates & Delivery

Shipping rates and available delivery methods are calculated at checkout based on your destination, order size, and selected shipping service.

Delivery estimates shown at checkout begin once your order has been processed and transferred to the carrier.

While we do our best to ensure timely delivery, carrier delays, weather, holidays, customs, and other circumstances outside our control may occasionally affect delivery times.

Tracking Your Order

When tracking is available, you will receive tracking information by email once your order ships.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at bloom@i5studio.com. We will do our best to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at bloom@i5studio.com. We will be happy to assist you in investigating the shipment with the carrier.

Damaged Packages

Our pieces are carefully packaged for shipping, particularly our delicate and fragile products.

If your order arrives damaged, please contact us within 5 days of delivery at bloom@i5studio.com and include your order number along with photographs of the damaged item and its original packaging.

Please keep all packaging materials until your claim has been resolved, as the shipping carrier may require them.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may also affect estimated delivery times.

Questions About Your Order?

If you have questions about shipping or need assistance with an order, please contact us at bloom@i5studio.com. We will be happy to help.