Refund policy
At I5 Studio, every piece is thoughtfully designed and carefully prepared for its journey to you. We want you to love what you receive. If something is not quite right, please contact us at bloom@i5studio.com and we will be happy to help.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging. A receipt or proof of purchase is also required.
To begin a return, please contact us at bloom@i5studio.com before sending your item back. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot be responsible for return packages lost in transit.
Damaged or Incorrect Orders
We carefully inspect and package every order before it leaves our studio. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at bloom@i5studio.com.
Please include your order number and photographs of the item and its packaging so we can evaluate the issue and make it right.
If your claim is approved, we will arrange a replacement or refund, depending on availability and the circumstances.
Non-Returnable Items
For the nature of our products, we cannot accept returns on:
- Personalized or custom-made pieces
- Made-to-order products
- Gift cards
- Items marked Final Sale
- Items that have been used, worn, washed, altered, or damaged after delivery
Please contact us before purchasing if you have questions about whether a particular piece is eligible for return.
Natural Variations
Nature is at the heart of I5 Studio. Products incorporating real botanicals, handcrafted processes, or natural materials may show subtle variations in color, texture, placement, shape, and detail.
These variations are part of the character of each piece and are not considered defects.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.
Please allow your bank or credit card provider additional time to process and post the refund.
Exchanges
If you would like a different item, please contact us at bloom@i5studio.com. The fastest option may be to return the eligible item and place a new order once your return has been approved.
Questions?
We are always happy to help. For questions regarding a return, exchange, damaged order, or your purchase, contact us at bloom@i5studio.com.